Brandchat Blog

Additional resources for your benefit

Receiving (too) many calls to your Call Center?

September 23, 2016

Challenge 1: Receiving (too) many calls to your Call Center

First challenge that we are tackling is related to brands and businesses receiving many or too many calls to their call center. Whether internal or external, call centers generally consist of people receiving calls and answering questions one caller at the time. We all know that these conversations can last for 10, 20 and some even 30 minutes or more. If we assume that each agent takes 20 minute per caller, that basically means one agent can handle, on average, 3 people per hour.

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Benefits of Brandchat for You and Your Brand

August 30, 2016

Benefits of Brandchat to Brands

If you are a brand/business owner or manager, Brandchat provides a channel that enables new engagements, enhances care of your existing customers, exposes brand to a large group of users and last but not least, helps manage contact care in more efficient and effective way.

What Brandchat can do for your brand?

Firstly, Brandchat does not require any costly and time-consuming setup. You can register to be on Brandchat in matter of minutes via our dedicated on boarding web app, and as soon as your brand is approved,you can start engaging with users. All you need is a browser and a mobile phone. Wait…, actually, mobile phone is optional.

Secondly, Brandchat can filter incoming questions and direct them to the right group of your support team (or brand agents). Say, you may have several people receiving and handing Billing questions, some handling general support while other few are handling all question about new potential customers who would like to start experiencing what your brand has to offer.

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Hello, World! From, Brandchat.

August 9, 2016

The Story

You probably have one or two similar stories yourself - you call your bank/ mobile service provider or satellite/cable TV provider, only to realise you just spent 30 minutes on the phone, perhaps being put on-hold or transferred around, for half of that time, and.. you're still waiting for a resolution to your issue. It's probably safe to say that we've all been there. It's called "customer service"... or is it?

Contacting brands and businesses is generally a pain. Just figuring out how to contact them, then filling up lengthy online forms, or calling and navigating through the maze of "Press 1 for this and press 2 for that..." feels like what should have been a thing of the past. But, it's happening today, and it's happening now.

Is there a better way, you ask?

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